BrewPic Care Service Terms

Last updated: 27 September 2026

Optional BrewPic care services

These are optional services provided and funded by BrewPic's operator: Nojus Lucevičius, operating the BrewPic store. Contact: tiktokasluce@gmail.com. Correspondence address: I. Šimulionio gatvė 3-27, 04330 Vilnius, Lithuania. You do not need either service to exercise statutory delivery, refund or defective-goods rights. There is no third-party insurer identified for these services.

Priority replacement — €4.99 per order

This service covers the original delivery of a BrewPic order. Once transit loss or transit damage is reasonably confirmed, BrewPic will arrange a replacement from available stock without waiting for the carrier to settle its compensation claim. Confirmation can use tracking records, the customer's account and proportionate evidence; carrier payment is not a prerequisite.

This is priority in resolving an affected shipment, not express delivery or a faster presale dispatch promise. It does not cover theft after a correctly completed delivery, an incorrect address supplied by the customer, or repeated replacement shipments. If replacement stock is unavailable, we will explain the estimated availability and offer cancellation/refund of the affected goods where applicable. If we cannot provide the additional priority benefit, we will refund the €4.99 fee. Legal remedies remain available in all cases.

Accidental-damage cover — €6 per camera

The cover runs for 12 months from delivery of the camera and provides one replacement camera for accidental physical damage that makes the camera unusable, such as an unintended drop or spill during ordinary household use. Buy one cover unit for each camera you wish to cover in the same order. Cover cannot be bought retrospectively for existing damage. If fewer cover units than cameras are purchased, the maximum number of covered cameras and accepted accidental-damage claims is the number of cover units purchased.

BrewPic pays for the replacement and standard shipping; there is no claim excess. We may request return of the damaged camera, with return shipping paid by BrewPic. A replacement should be the same model and colour when available; any different substitute needs your agreement. If no suitable replacement can be supplied, we will refund the amount originally paid for the affected camera. One completed replacement or equivalent refund fulfils that cover unit; the original 12-month period does not restart. Any mandatory rights concerning the replacement remain unaffected.

This optional cover excludes deliberate damage, fraud, loss or theft, purely cosmetic marks that do not affect operation, normal wear, use contrary to the supplied safety instructions, and damage resulting from an unauthorised modification. Manufacturing defects and other statutory non-conformity claims are handled under your legal rights without using up an accidental-damage claim.

How to claim

Email tiktokasluce@gmail.com with your order number, a description of what happened, and relevant photos where practical. For accidental damage, the incident must occur during the 12-month cover period; tell us as soon as reasonably possible. We may ask for reasonable additional information to establish the claim. Do not send payment-card details or unnecessary identity documents. We will explain the outcome and next steps in writing. If you disagree, email the operator with the outcome you seek. Lithuanian consumers may also contact the State Consumer Rights Protection Authority at https://vvtat.lrv.lt/.

Cancellation and refunds

You can cancel either optional service within 14 days of purchase for a full refund by emailing us. If the original camera order is cancelled before dispatch, the related services are refunded too. If an eligible camera is returned under a valid withdrawal, its unused accidental-damage cover is also refunded. No clause removes a mandatory cancellation right or permits a charge that the law prohibits.

Your statutory rights come first

EU consumers have statutory conformity protection independent of any paid cover. Transit problems remain BrewPic's responsibility as required by law even without priority replacement. These services do not shorten any legal guarantee, replace legal remedies, or require you to purchase rights you already have.