Refund policy

Returns, cancellations and refunds

For standard BrewPic cameras and non-personalised stencil packs, tell us within 14 days after delivery if you wish to cancel your purchase. You do not need to give a reason. Email tiktokasluce@gmail.com with your order number and a clear statement that you wish to withdraw. Send the goods back within 14 days after notifying us. For goods delivered separately under one order, the withdrawal period runs from receipt of the last item where applicable.

Returning standard products

You may inspect the goods as you would in a shop. We may deduct only a legally permitted reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Keep the accessories and included stencils together and pack the goods safely. Original packaging is helpful but is not a condition of your statutory rights.

Contact us for return instructions. An approval number is not required to exercise a legal withdrawal right. You pay the direct cost of a change-of-mind return. BrewPic pays reasonable necessary return costs for a defective, incorrect or damaged item for which we are responsible. We do not charge a restocking fee.

Refund timing

For a valid withdrawal, we refund the price paid and the cost of our least expensive standard outbound delivery option within 14 days after your cancellation notice. We may withhold the goods refund until we receive the goods or evidence that you sent them back, whichever comes first. Additional costs for a more expensive delivery option you chose are not refundable on a change-of-mind return. We use your original payment method unless you expressly agree otherwise, with no refund fee. Your bank may take additional time to display the credit.

Personalised photo stencils

Stencils produced to your specifications or clearly personalised from your photos are excluded from the ordinary change-of-mind withdrawal right where the law permits. Please check your uploaded photos and instructions before ordering. Contact us promptly if you need a change or cancellation; we will accommodate it if production has not begun. Personalisation never removes your rights where goods are faulty, incorrect or not as agreed.

Presales

You may cancel a standard-product presale before dispatch for a full refund. Personalised orders follow the personalisation rule above. If we cannot fulfil your order, we will notify you and refund the unfulfilled items. Your legal remedies for delay remain available.

Faulty goods and paid services

Contact us with your order number and a description of the problem; photos can help where practical. EU consumers have statutory conformity rights, including a minimum two-year legal guarantee from delivery, and longer protection where national law provides it. Appropriate remedies can include free repair or replacement, a price reduction or refund under the applicable conditions. These rights apply without buying any paid service.

Optional priority replacement and accidental-damage cover have separate service terms. You can cancel either paid add-on within 14 days of purchase for a full refund. Mandatory rights are not restricted by those terms.

Withdrawal form

You may, but do not have to, use this text: “To BrewPic, tiktokasluce@gmail.com, I. Šimulionio gatvė 3-27, 04330 Vilnius, Lithuania: I hereby withdraw from my contract for the following goods/services: ____. Order number: ____. Ordered on / received on: ____. Name: ____. Address: ____. Date: ____. Signature (only if sent on paper): ____.”

Nothing in this policy limits stronger mandatory rights in your country. For help, contact Nojus Lucevičius, trading as BrewPic. Customer support: brewpicstore@gmail.com. Alternative contact: tiktokasluce@gmail.com. Telephone: +370 607 04722. Correspondence address: I. Šimulionio gatvė 3-27, 04330 Vilnius, Lithuania.