Shipping policy

Presale dispatch

Order batch ships in 1–2 weeks. This is the expected dispatch window from your order date, not a promise that the parcel will arrive within that time. Transport time after dispatch is additional. For custom stencils, we need five usable photos; if replacements or clarification are needed, we will contact you about any change to the estimate.

Destinations and charges

Available delivery destinations, shipping options and charges are determined by your delivery address at checkout. We do not promise delivery to every country. Review the final total before paying. Any delivery date specifically agreed with you takes precedence over a general estimate.

Transit after dispatch

For supported US and EU routes, our supplier currently estimates transit at approximately 5–8 days after dispatch. This estimate is additional to the 1–2-week presale dispatch window. It is an estimate, not a guaranteed arrival date; carrier schedules, public holidays and customs can affect delivery. Other destinations have different transit times; contact us before ordering if no destination-specific estimate is shown. The 5–8-day estimate does not apply worldwide.

Delivery and updates

We will send a dispatch notification and tracking details when available. Carrier delays or customs checks can affect arrival time. If a material delay occurs, we will tell you what we know and explain your cancellation or refund options. A presale is not an agreement to wait indefinitely. Where EU law applies, we deliver within the expressly agreed period or, if no different period was agreed, within 30 days. If we miss the applicable deadline, you may normally set a reasonable additional period and cancel for a refund if we still do not deliver. You may cancel immediately where the law allows, including when an agreed essential delivery deadline is missed or we refuse to deliver. These remedies remain available for presale orders.

Addresses, customs and missed deliveries

Please check your address and contact us promptly to request corrections. We will explain any proposed redelivery cost before charging it. Cross-border shipments may be subject to customs procedures. Taxes or duties collected by us appear in checkout. Contact us before ordering if the import-charge treatment for your destination is unclear; charges will not be imposed by BrewPic without disclosure.

Loss, damage or wrong items

Contact tiktokasluce@gmail.com if your parcel appears lost, arrives damaged, or contains the wrong items. Keep packaging where practical. BrewPic remains responsible for delivery and statutory remedies as required by law; you do not need to buy extra protection or settle a carrier claim yourself to exercise those rights.

Optional priority replacement — €4.99 per order

For a confirmed transit loss or transit damage, this optional service lets BrewPic arrange an available replacement before the carrier's compensation claim is settled. It does not speed up the original presale dispatch or normal shipping, and is not necessary for a refund or replacement to which you are legally entitled. See the complete service terms.

Contact

Nojus Lucevičius, trading as BrewPic. Customer support: brewpicstore@gmail.com. Alternative contact: tiktokasluce@gmail.com. Telephone: +370 607 04722. Correspondence address: I. Šimulionio gatvė 3-27, 04330 Vilnius, Lithuania.